Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identification Information: This includes your name, email address, phone number, and shipping address when you place an order or use our contact forms.
• Transaction Data: Details about product purchases, order history, and payment information. Note: We do not store full credit card details on our servers; these are processed securely by third-party payment gateways.
• Usage Data: Information on how you access and use our website, including IP address, browser type, pages viewed, and the time spent on those pages. This helps us understand user behavior and improve our site.
• Communication Data: Records of your communications with us, including emails and customer service interactions.

2. How We Use Your Information

The information we collect is used in various ways, including to:

• Process and fulfill your orders, including custom cake requests.
• Communicate with you about your orders, inquiries, and provide customer support.
• Improve our products, services, and website functionality.
• Personalize your experience and offer relevant products or promotions (with your consent, where required).
• Send marketing and promotional communications, if you have opted in. You can unsubscribe at any time.
• Ensure the security of our website and prevent fraudulent activities.
• Comply with legal obligations.

3. Data Sharing and Disclosure

We value your trust and are careful about who we share your information with:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, shipping companies, IT support). These parties are obligated to keep your information confidential.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes without your explicit consent.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include:

• Use of Secure Socket Layer (SSL) technology for all sensitive data transfers.
• Encryption of sensitive data.
• Regular security audits and updates.
• Restricted access to personal data for only authorized employees who require it for specific job functions.

While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. No method of transmission over the Internet, or method of electronic storage, is 100% secure.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your personal data under certain conditions.
• Right to Object: Object to the processing of your personal data.
• Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at info@familytrip.info.

6. Cookies

Our website uses "cookies" to enhance user experience. A cookie is a small piece of data stored on your device that helps us understand site usage. You have the option to accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service.

7. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.